Shipping & Returns

We hope you find something you love and want every part of your Finding Ferdinand experience to feel effortless. Below, you’ll find details about shipping, returns, exchanges, and custom products.

Need help? Email hello@findingferdinand.com with your order number.

Processing Times

Please allow 2-3 business days for your order to be processed before shipment.

Orders placed before 11:00 AM CT Monday through Friday will generally be processed the same business day. Orders placed after 11:00 AM CT will generally be processed the following business day.

Custom products require 5–7 business days for the extra care involved in creating them.

Finding Ferdinand ships Monday through Friday, excluding U.S. federal holidays. During launches, promotions, and other periods of high order volume, processing may take up to 3 business days.

Once your order ships, you’ll receive a confirmation email with tracking information.

Shipping Rates

Free Shipping
Complimentary shipping on U.S. orders of $70 or more.

No Rush — $7.95
Estimated delivery within 7–10 business days.

No Rush orders may be delivered by one of our trusted shipping partners, including UniUni. If you receive tracking updates from UniUni, rest assured that it is your Finding Ferdinand order on the way.

USPS Ground — $12.00
Estimated delivery within 3–5 business days.

UPS Express 2-Day — $20.00
Estimated delivery within 2 business days. Orders placed before 11:00 AM CT generally ship the same business day.

Delivery estimates begin once your order has shipped and do not include processing time. Carrier delays may occur and are outside of Finding Ferdinand’s control.

Order Changes and Cancellations

Once an order has been placed, we’re unable to guarantee changes or cancellations.

Please carefully review your shipping address, products, and order details before completing your purchase.

If you notice an issue, email hello@findingferdinand.com as soon as possible. We’ll do our best to help, but changes cannot be guaranteed once an order has entered processing.

Extreme-Heat Shipping

During periods of extreme heat, we may temporarily hold orders containing heat-sensitive lip products. We would rather your order arrive a little later than reach you melted or damaged.

We monitor weather conditions closely and will ship your order as soon as it is safe to do so. You’ll receive tracking information once your order is on the way.

Returns

Returns must be requested within 14 days of receiving your order.

To request a return, email hello@findingferdinand.com with:

  • Your order number

  • The product you wish to return

  • Photos of the product

Once your request has been reviewed and approved, our Customer Care team will confirm the return shipping address and provide next steps.

Eligible, full-priced products must be unopened and unused to qualify for a refund or exchange. Return shipping costs are the customer’s responsibility.

Original shipping, expedited shipping, package protection, and insurance costs are nonrefundable. Returns sent without prior approval may not be accepted.

Opened or Used Products

Due to sanitation and hygiene standards, products that have been opened, used, or tried on cannot be physically returned and do not qualify for a refund.

If you tried a product and it did not work for you, please contact us within 7 days of receiving your order. Depending on the circumstances, our Customer Care team may offer a one-time exchange or store credit equal to the original product amount.

Exchanges and store credit for opened or used products are reviewed individually and are not guaranteed.

Custom Products

Because custom products are created especially for you, all custom products are final sale and are not eligible for a return, refund, or exchange.

We understand that custom color is personal and may not always appear exactly as expected. If you believe there is an issue with the color or formulation of your custom product, please email hello@findingferdinand.com within 7 days of receiving your order with:

  • Your order number

  • A description of the issue

  • Clear photos of the product

Our Customer Care team will review your request and, when appropriate, may offer a one-time remake. Custom-product remakes are evaluated individually and are not guaranteed.

Sets and Final-Sale Products

Sets, custom products, and products marked final sale cannot be returned or exchanged.

If a final-sale item arrives damaged, defective, or incorrect, please contact our Customer Care team so we can help.

Purchases From Other Retailers

This policy applies only to products purchased directly from findingferdinand.com.

If you purchased a Finding Ferdinand product from another retailer, please contact that retailer directly. Your purchase will be subject to that retailer’s return and exchange policy.

Damaged, Melted, Defective, or Incorrect Products

If your order arrives damaged, melted, defective, or incorrect, email hello@findingferdinand.com as soon as possible with:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the shipping packaging, if applicable

Our Customer Care team will review the issue and help make it right.