Your products are made-to-order. Once your order is received, it will take 5-9 business days to process and make your products.
Depending on your location and delivery service you choose at checkout, it can take between 2-10 business days to arrive.
Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
There are 2 ways to track your order:
1. Confirmation Email:
Once an order is shipped, an automated email is sent out with the tracking link. Please refer to your email for the tracking link.
2. Account Page:
If you created an account with us during checkout, you can log in and go to the accounts page to access your order history and tracking links. (If you need to create an account, you can do so retroactively using the same email address you used to checkout, and your order history will appear.)
If you are having issues with the 2 options above, please feel free to contact us and our team will be happy to assist you.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Our policy lasts 30 days for products over $15. Custom products and samples are not refundable. Custom products are final sale. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To return your product, you should mail your product to:
Attn: Returns Department 330 West 38th Street Suite 805 New York New York US 10018
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds can take up to 30 days to process.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
All our products are made and shipped from New York City.
Your products are made with the good stuff. We formulate without Parabens, Mineral Oil, Phthalates, Triclosan, Sodium Lauryl Sulfate, Petroleum, Talc, and Gluten. See our Ingredients page for more details.
We offer a variety of flavors and fragrances. Our base lipsticks has a slight fragrance that smells like a typical lipstick scent, which we call "classic."
You have the option to pick your flavors, which are food grade. Our food grade flavors include the following: black cherry, strawberry, coconut, grape, rose.
From time to time, we offer limited edition flavors and scents. To stay up to date, please sign up for our newsletter.
You can contact us through our contact page or email us directly at email@example.com.
To provide a quick response regarding your order, please be sure to include your order number. We will be happy to assist you.