FAQ
How does it work?
Starter Kit 2.0
First you receive a Starter Kit lip palette in the mail that you can use to mix colors and experiment with different shades. (Follow our Color Guide for inspiration or perhaps recreate your favorite looks seen online). When you find a shade you love, you come back to our site or app and submit your custom color formula. Using the code on the insert that comes within your Starter Kit package, you will receive your full-size Custom Lip Stick for free.
Custom lipsticks
Feeling adventurous? Our Color Mixing Tool™ allows you to create your own colors digitally. Select up to four colors, adjust the intensity of each color with the sliders, select your finish, and give it a name. Colors can take up to three days to process through our system.
Custom palettes
Select your favorite blushes, highlighters, bronzers, and eyeshadows. Then, tell us who it's for, and the entire palette will come fully assembled with a personalized name label.
How do I submit my custom color?
Visit our site and select Custom Lip Stick or Custom Mini Lip Stick. Click on the colors you used from the palette, adjust the sliders based on the proportion of each color you used, select your desired finish, and give it a name.
You can also submit custom colors on our Lipstick & Beauty app for iOs.
Can I get a discontinued lipstick color made?
Yes, you can either use our Color Mixing Tool™ to experiment OR you can ship your lipstick to our office and we can help you recreate that color. Email our customer line for further instruction: hello@findingferdinand.com
Do I get a free lipstick tube with a Starter Kit?
Yes, every Starter Kit comes with an insert containing a code to redeem a free Custom Lip Stick.
How do I redeem my free lipstick?
Use the code provided on the insert within your Starter Kit package at checkout.
How many colors can I have in my custom mix?
You can mix up to four colors.
Do you do animal testing?
No, we do not test our products on animals nor do we sell our products in countries that require animal testing.
Do you have parabens in your product?
No, we do not use parabens in our products.
Do you accept returns?
Yes, we accept returns within 14 days for products over $10. Unfortunately we cannot offer refunds on Custom Mini Lip Sticks.
Where can I buy Finding Ferdinand products?
You can buy our products online or you can stop by one of our stockists listed here.
Do you have an affiliate program?
No, we currently do not have an affiliate program. But if you're interested in partnering with Finding Ferdinand, please email hello@findingferdinand.com with your ideas.
Can I gift the Starter Kit?
Yes, the Starter Kit is a great gift. We'll ship the product to whoever you wish. Just make sure you indicate that it's a gift and let us know the recipient's name before adding to cart.
Can I name my lipstick color?
Yes, you can give your custom color a name. In fact, we encourage it!
How many days does it take to get my order?
It takes approximately 3-5 business days to process your order. Depending on the shipping preference you selected, you can get the product as quickly as 2-3 days.
Do you do free shipping?
We unfortunately cannot ship products for free. Please see the pricing below:
- - Standard (5-9 days): $5
- - Preferred (3-7 days): $10
- - Expedited (2-3 days): $15
- - Rush (1-2 days): $25
Do you ship internationally?
Yes, we do ship internationally.
- - Canada via FedEx International Ground: $25
- - UK & Australia via DHL: $30
- - Rest of World: $70 (We know it's pricey, but we want to make sure your package arrives safely. We're working to reduce this cost.)
How do I know which colors look good on me?
We encourage you to test out all colors and play with Starter Kit 2.0 to find colors you like. For guidance, please also refer to our Color Guide on how to mix colors based on current trends and celebrity looks.
Have a question that is not listed here?
Drop us a line: hello@findingferdinand.com