Can I modify my order?

We are not able to make any changes to orders once they are placed. 

Please make sure your shipping address and item(s) are correct before submitting your order.

If there is an issue and you need help, please reach out to our customer support team with your order number to hello@findingferdinand.com.

When will my order be shipped?

All orders are shipped within 1-2 business days.

Any custom products will need additional time for production as they are individually handcrafted in our New York City facility.

How do I track my order?

Once your order is processed, a tracking email will be sent to the email address provided during checkout. If you have created an account on our website during checkout, you can also track your order in your FF account. Friendly reminder to create an account with us so you can track orders and purchased products.

Shipping & Handling

Where is my order?

Please refer to your tracking link received on your shipping confirmation email or on your FF account. If your order hasn’t been shipped within our time frame, please contact our support team at hello@findingferdinand.com with your order number.

Do you ship overseas?

Yes, we ship internationally. Shipping costs and times are subject to the carrier chosen during checkout. Please note that you will be responsible for all custom fees or duties. Coupon codes do not apply to international shipping charges.

How long does it take for my item to arrive?

We offer standard and express shipping. Express shipments will be prioritized and sent out within 1-2 business days post production. Once an order has left our facility, any shipment promises are the responsibilities of the carrier selected.

My package was sent back to the sender, what do I do?

Contact our customer service at hello@findingferdinand.com so we can work to get your products to you.

Why does my package show as delivered but I haven’t received it?

First check with your neighbors or building caretakers who may have collected it on your behalf. There can be a delay or pre-emptive indication of delivery on behalf of the carrier, so allow one business day before contacting our customer service.

What do I do if my products have been damaged during shipping?

Contact our customer service at hello@findingferdinand.com and attach a picture of the damaged product so our team can send a replacement.


What form of payment do you accept?

We accept all major credit cards and online payment methods.

Do you accept checks sent via mail?

We do not accept checks.


Can I return my product?

We accept returns on unused ready to wear products within 14 days of receipt. Please send us a picture of the product before returning as we will not be able to offer a return if the product was used. Returns will be initiated within 2 business days after the product is received in our facility.  All custom products are non-refundable and cannot be returned.

Can I return my gift card?

All gift cards and e-gift cards are not eligible for refunds. Funds do not expire.

Custom Products

My custom product has some irregularities, why?

All of our custom products are handmade in our facility in New York City and small imperfections may occur such as tiny bubbles. If you have any questions about an imperfection with your product, send a picture and an explanation of your issue to hello@findingferdinand.com.

My custom color is not what I expected, can you help?

If you feel like the item you received does not match the color you selected on our website, reach out to hello@findingferdinand.com with an attached photo and description of your issue and our team will be happy to assist in resolving the matter.

Do you keep a record of all the custom color formulas? Will I be able to reorder my custom product?

Yes! Every custom product is safely stored in your account, so make sure you have created one to keep track of your orders. If you cannot locate your order, reach out to our support team and they will be able to provide this information to you. We strive to create all replicate orders with identical formulation so the color emulates the one you love!

I’m not sure what color I should make, can you help?

Absolutely! Send us an email at hello@findingferdinand.com and we’ll be happy to help you select your perfect color.


Why is Finding Ferdinand sustainable?

We believe that beauty shouldn’t come with restrictions when it comes to customization and scaling. Our methodology of creating made to order products and everything in small batches, we reduce waste and maintain the freshest ingredients.

Is your packaging sustainable?

Yes! From our packaging down to the contents of our products, we strive for sustainability with each step in our creation process. Our glass jars and bottles may be rinsed and recycled, along with our paper packaging. We also use aluminum to minimize plastic waste. We encourage our customers to reuse their refillable lipstick packaging that has a refillable option.

Clean Beauty & Animal Testing

Do you test on animals?

We neither test our products or ingredients on animals nor sell products where animal testing is required.

Are your products vegan?

Yes, our product formulas are vegan.

Are your formulas clean?

Yes, all of our formulas have been engineered to be natural, clean, and toxin free. If you have specific concerns regarding our formula, reach out to our team. You can also find all the ingredient lists on each product page.

Are your products gluten-free?

Yes, our products are gluten-free, and we recommend checking the ingredient list if you are unsure.

Affiliates & Brand Partnerships

How do I get commission for sharing your products with my audience?

You can sign up for our affiliate program here.

How do I partner with your company?

You can email us at hello@findingferdinand.com with the subject line: Partnerships. Our team members will be sure to route it to the correct person.


How do pre-orders work?

Pre-orders allow you to purchase and secure a product in a production run that will ship at a later date. For example, if we are sold out of Agent Provocateur lip balm, you can pre-order now, and guarantee yourself a product in our next run.

When do pre-orders ship?

The estimated shipping date for pre-orders will be available on the product page. We will also send email notifications on updated delivery information. If you have further questions about the delivery date, please do not hesitate to reach out to our customer service support by emailing us at hello@findingferdinand.com

Why are some products available for pre-orders and others not?

We only allow Pre-Orders on products we have planned production schedules.

Why do I need to pre-order?

Pre-orders secure your product for delivery. Due to high demand for certain products, we recommend pre-ordering because the products usually sell out very fast.


Have any additional questions?

Feel free to contact our customer service team at hello@findingferdinand.com and our team will be happy to help.