Your products are made-to-order. Once your order is received, it will take 1-5 business days to process and make your products.
During holiday seasons it may take 5-7 business days to process and make your products.
Please do not be alarmed if you get a shipping notification soon after placing your order! Our team can be extremely fast because we have our process and technology in place to allow customization at scale.
Depending on your location and delivery service you choose at checkout, it can take between 2-10 business days to arrive.
Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
There are 2 ways to track your order:
1. Confirmation Email:
Once an order is shipped, an automated email is sent out with the tracking link. Please refer to your email for the tracking link.
2. Account Page:
If you created an account with us during checkout, you can log in and go to the accounts page to access your order history and tracking links. (If you need to create an account, you can do so retroactively using the same email address you used to checkout, and your order history will appear.)
If you are having issues with the 2 options above, please feel free to contact us and our team will be happy to assist you.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Yes, we do ship internationally. The shipping cost is dependent upon the carriers and destination. Please be aware that you will be responsible for the duties and taxes of your country. To ensure international orders reach you successfully, please ensure correct shipping address AND phone number. In the case there are issues with your package through international customs, the carrier will try to reach you via phone number.
***Due to COVID-19, we are currently not taking any returns. ***
All custom products are FINAL SALE. Please be sure that the products you design are spelled correctly and have the properties you want before checking out. If there are any issues, please feel free to reach out to our customer service team at firstname.lastname@example.org - they will be happy to assist you.
Gift cards and E-gift cards are non-refundable.
All our products are made and shipped from New York City.
You can contact us through our contact page or email us directly at email@example.com.
To provide a quick response regarding your order, please be sure to include your order number. We will be happy to assist you.
If you have not received a shipment email, please reach out to our customer service team at firstname.lastname@example.org with your order number. We will be happy to assist you.
Please be sure to also check your spam inbox and include email@example.com in your inbox to receive emails from us. Our customer service team may have emailed you with questions regarding your order.