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FAQ

How does it work?

Custom Lipsticks

Starter Kit

First, you receive a Starter Kit lip palette in the mail. You use the Starter Kit to mix colors. Follow our Color Guide for inspiration, or create your own. When you find a color combo you like, you come  back onto our website, and submit it to using the code that comes with the package.

Mixing Tool

Feeling adventurous? Our mixing tool allows you to create your own color digitally. Select up to four colors, adjust the intensity of each color with the slide bar, then pick the size and finish. Colors can take up to 3 days to process thru our system.

Custom Palettes

Select the blushes, highlighters, bronzers, and eyeshadows. Then tell us who it's for, and the entire palette will come fully assembled and customized with your name on it. 

How do I submit my custom color?

Visit our site and select Customize Lipstick or Customize Quick Stick. Click on the colors you used from the palette, give the color a name, and use the code at checkout to process your order. 

Can I get a discontinued lipstick color made?

Yes, you can either use our mixing tool to experiment OR you can ship your lipstick to our office, and we can help you recreate that color. Email our customer line for further instruction: hello@findingferdinand.com

Do I get a free lipstick tube with a Starter Kit?

Yes, every Starter Kit has a free code to redeem a free custom lip product.

How do I redeem my free lipstick?

Use the code provided with the Starter Kit at checkout.

How many colors can I have in my custom mix?

You can mix up to 4 colors.

Do you do animal testing?

No, we do not do animal testing.

Do you have parabens in your product?

No, we do not use parabens in our products.

Do you accept returns?

Yes, we accept returns within 14 days for products over $10. Unfortunately we cannot offer refunds on samples. 

Where can I buy Finding Ferdinand products?

You can buy our products online with free shipping, or you can stop by one of our locations.

Do you have an affiliate program?

No, we currently do not have an affiliate program, but if you would like to do a partnership with Finding Ferdinand, please send an email to: hello@findingferdinand.com

Can I gift the Starter Kit?

Yes, the Starter Kit is a great gift. We'll ship the product to whoever you wish.

Can I name my lipstick color?

Yes, you can give your custom color a name.

How many days does it take to get my order?

It takes approximate 3-5 business days to process your order, and depending on the shipping preference you selected, you can get the product as quick as 2-3 days.

Do you do free shipping?

Yes, we do free USPS domestic shipping. Priority, expedited, or international shipping are available at checkout.

Do you ship internationally?

Yes, we ship internationally. To ensure that you get your package, we use FedEx International.

Canada International FedEx Ground: Flat Rate $25

Everywhere else in the world: $70 (We know it's pricy, but we want to make sure you get your package using FedEx.) 

How do I know what colors look good on me?

We encourage you to test out all colors and play with the palette to find colors you like. For guidance, please refer to our Color Guide on how to mix colors based on celebrities and trends.

Have a question that is not listed here?

Drop us a line: hello@findingferdinand.com